Troubleshooting

This page lists common issues and suggested solutions.

App Won't Start

You can try:

1. Confirm whether the macOS version is supported.
2. Confirm the source of the installation package.
3. Restart the App.
4. Restart the device.
5. Check system security settings.
6. Re-download the installation package.

Group Key Verification Failed

Possible causes:

• Incorrect Key entry
• Key has expired
• Key does not belong to the current account
• Key has reached the device binding limit
• Network cannot reach platform services
• Platform test environment is temporarily unavailable

Suggested solutions:

1. Re-copy the Key.
2. Check for trailing spaces.
3. Confirm network connectivity.
4. Contact the platform to confirm Key status.

Device Shows Offline

Possible causes:

• App is not running
• Network disconnected
• Device in sleep mode
• Firewall blocking
• Platform service anomaly
• Client version too old

Suggested solutions:

1. Open the App.
2. Check network.
3. Disable auto-sleep or adjust power settings.
4. Update the App.
5. Check logs.

No Tasks

A device having no tasks does not necessarily indicate an anomaly.

Possible causes:

• Current task supply is insufficient
• Device does not meet task requirements
• Device is in testing phase
• Platform scheduling policy restrictions
• Insufficient device online time
• Task capability not yet available in the current version

Earnings Not Changing

Possible causes:

• No valid tasks at present
• Tasks are still under settlement
• Tasks failed or did not pass verification
• Revenue rules not yet launched
• Data delay
• Current account has no settlement permission

If the anomaly persists for an extended period, please contact the platform to confirm.